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Our intention is to make your searching practical experience as straightforward heading as is possible and assure that you'll be a hundred% satisfied with your purchase. We'll do our greatest to fulfill your anticipations always.

UrbanBikeDirect is devoted to educating, informing and partnering with you to produce ideal electric powered bike alternatives for you personally.

When the arrival time modifications in your order, you may let us know regardless of whether you want to to maintain the purchase, substitute for a unique electric powered bike, or terminate the get altogether. 

UrbanBikesDirect.com will send you automatic tracking updates when we acquire the tracking range in your get. You can also keep track of your purchase by clicking right here.

If a returned product gets destroyed throughout the transportation, it is The shopper's duty to file the declare Using the carrier. No refund might be issued In such cases.

UrbanBikesDirect.com will ship you automated monitoring updates after we acquire the monitoring range to your get. You may as well observe your order by clicking below.

UrbanBikesDirect.com performs in collaboration with multiple suppliers. You should study the return policy that relates to the solution you chose over.

Dependant upon the freight corporation the shipping window may perhaps differ. A fixed delivery time can not be scheduled. Illustration 9:00 am. It may only be scheduled in a shipping window time-frame. 

The majority of our items have not less than 1-yr maker's warranty. The guarantee info are available beneath Guarantee tab on an item page. Please let us know should you explore any producer's defects and we will assist you to get areas or exchange the product or service at no supplemental Expense.

Pleasure Warranty If you aren’t one hundred% content with your acquire, We are going to refund your money.

For that reason, we are unable to, and will likely not, offer assistance about taxes in the state. We report the amount of the sale to the Customs kind. Be sure to do not question us to claim a lot less than the actual obtain volume. It truly is the customers duty to know the legality of the electrical bike purchased in their state. Never purchase objects that are unlawful to import into your check here state. Legislation are various in each and every state and we cannot keep up with all of them. It is actually your responsibility to examine along with your Customs office to find out When your state permits the cargo of our electric powered bikes for your place.

Every so often, a bike may possibly run from stock at our warehouse and the web site was not updated once you placed your order. In that case, We are going to deliver you an e-mail ideal after you position your get notifying you from the backorder, exactly what the predicted time for arrival is, and what substitutes can be found in circumstance you are interested in getting a bike quicker.

Failure to deliver this at some time of purchase may well induce a delay in shipping as freight merchandise won't be shipped with no an appointment.

If you are accepted, then your refund might be processed, plus a credit are going to be automatically placed on the original means of payment inside 10 business enterprise days.